Privacy Policy

Scope

This Privacy Policy describes how we handle your personal information for our services on the Travel Concierge websites. It applies generally to the Travel Concierge website and content and other related websites where this policy appears in the footer of the page. Some Travel Concierge-branded websites or websites we operate may be governed by separate privacy policies. The policy that applies on any of our domains or subdomains is always the policy that appears in the footer of each website.
 
Our subsidiaries’ and joint ventures’ privacy practices are similar to those described in this Privacy Policy. Subject to the requirements of applicable law, we strive to provide a consistent set of privacy practices throughout the global Travel Concierge community. By accepting the Privacy Policy and the Terms & Conditions in registration, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy is effective upon acceptance for new members and is otherwise effective on August 13, 2008.
 

Collection

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.
 
We may collect and store the following personal information:

• email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
• transactional information based on your activities on the sites (such as requesting quotes, booking trips, and content you generate or that relates to your account);
• shipping, billing and other information you provide to purchase or ship an item;
• contact requests, booking requests, correspondence through our sites, and correspondence sent to us;
• other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information; and
• additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or prove membership);

 

Marketing

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may use your information to improve and personalize our services, and content.
 

Use

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

• provide the services and customer support you request;
• customize, measure and improve our services and content;
• tell you about our services and those of our corporate family, targeted marketing, service updates, and promotional offers based on your communication preferences; and
• compare information for accuracy, and verify it with third parties.

 

Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our policies, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.
 
We may also share your personal information with:

• Members of the Lifestyle Vacation Incentives, LLC. corporate family to provide joint content and services, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you’ve requested their services.
• Service providers under contract who help with our business operations (such as fraud investigations, bill collection and affiliate and rewards programs).
• Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
• Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, User ID history, IP address, and request and booking history.

 
Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
 

Information You Share on the Travel Concierge website

If you access our sites from a shared computer or a computer in an internet café, certain information about you, such as your User ID, activity or reminders from Travel Concierge, may also be visible to other individuals who use the computer after you.
 

No Spam, Spyware or Spoofing

We and our users do not tolerate spam. You are not licensed to add other Travel Concierge members to your mailing list (email or physical mail) without their express consent. To report Travel Concierge-related spam or spoof emails to Lifestyle Vacation Incentives, LLC, please forward the email to spam@lifestylevacations.com. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. If you send an email to an email address that is not registered in our community (via Refer-a-Friend or other tools), we do not use that email address for any marketing purpose. We do not rent or sell these email addresses.
 

Account Protection

Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Travel Concierge password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Lifestyle Vacation Incentives, LLC. and change your password.
 

Accessing, Reviewing and Changing Your Personal Information

You can see, review and change most of your personal information by signing on to the Travel Concierge website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, troubleshoot problems, assist with any investigations, enforce our Travel Concierge User Agreement, and take other actions otherwise permitted by law.
 

Security

Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
 

Third Parties

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are sellers on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Lifestyle Vacation Incentives, LLC. does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.
 

General

We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted on the site. If your questions are not answered online, you may write to us at: Lifestyle Vacation Incentives, LLC. Attn: Legal - Privacy Practices, 5300 W Atlantic Ave., Suite 102, Delray Beach, Florida 33484, or by using the Contact Us form.